:root{color-scheme:light;--bg: #f6f6f8;--bg-warm: #f8f8f9;--surface: #ffffff;--surface-2: #f1f1f4;--surface-3: #e9e9ed;--surface-sel: #eeeef1;--border: #ececef;--border-strong: #dedee3;--border-input: #e0e0e5;--border-hover: #c3c3ca;--border-alpha: rgba(24, 24, 34, .06);--text: #191922;--text-secondary: #55555f;--text-muted: #6a6a78;--text-disabled: #b7b7c0;--accent: #db1e45;--accent-fg: #bd1a3c;--accent-hover: #c11a3c;--accent-active: #b01637;--accent-ring: rgba(219, 30, 69, .26);--accent-faint: rgba(219, 30, 69, .07);--accent-tint: rgba(219, 30, 69, .05);--avatar-bg: #e7e7ec;--glass-in: rgba(255, 255, 255, .6);--glass-in-border: rgba(255, 255, 255, .78);--bubble-out-1: #d92c50;--bubble-out-2: #b8143a;--dot-open: #4d4d55;--dot-pending: #a7a7b0;--dot-resolved: #7fb08f;--dot-closed: #c2c2ca;--ok-fg: #3d7a54;--r-sm: 7px;--r-md: 10px;--r-lg: 14px;--shadow-xs: 0 1px 2px rgba(24, 24, 34, .05);--shadow-sm: 0 2px 8px rgba(24, 24, 34, .06);--shadow-md: 0 8px 24px rgba(24, 24, 34, .09);--shadow-lg: 0 16px 44px rgba(24, 24, 34, .16);--font: "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif}:root[data-theme=dark]{color-scheme:dark;--bg: #141417;--bg-warm: #17171b;--surface: #1d1d22;--surface-2: #232329;--surface-3: #2a2a31;--surface-sel: #26262d;--border: #29292f;--border-strong: #37373f;--border-input: #37373f;--border-hover: #55555f;--border-alpha: rgba(255, 255, 255, .08);--text: #ededf1;--text-secondary: #b7b7c0;--text-muted: #8e8e99;--text-disabled: #5a5a63;--accent-ring: rgba(219, 30, 69, .42);--accent-faint: rgba(219, 30, 69, .16);--accent-fg: #ff5c78;--accent-tint: rgba(219, 30, 69, .11);--avatar-bg: #33333c;--glass-in: rgba(44, 44, 52, .58);--glass-in-border: rgba(255, 255, 255, .09);--dot-open: #d3d3da;--dot-pending: #83838d;--dot-resolved: #7ba98c;--dot-closed: #55555e;--ok-fg: var(--dot-resolved);--shadow-xs: 0 1px 2px rgba(0, 0, 0, .4);--shadow-sm: 0 2px 10px rgba(0, 0, 0, .45);--shadow-md: 0 10px 30px rgba(0, 0, 0, .5);--shadow-lg: 0 18px 50px rgba(0, 0, 0, .62)}*{box-sizing:border-box}html,body,#root{height:100%;overflow:hidden}body{margin:0;background:var(--bg);color:var(--text);font-family:var(--font);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}button{font-family:inherit;cursor:pointer}input,textarea{font-family:inherit}.center-screen{min-height:100%;display:flex;align-items:center;justify-content:center;padding:24px}.login-bg{background:radial-gradient(900px 420px at 50% -10%,var(--accent-tint),transparent 62%),var(--bg)}.spinner{width:28px;height:28px;border-radius:50%;border:2.5px solid var(--surface-3);border-top-color:var(--accent-fg);animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.avatar{border-radius:50%;background:var(--avatar-bg);color:var(--text-secondary);font-weight:600;display:inline-flex;align-items:center;justify-content:center;flex:none;box-shadow:inset 0 0 0 1px var(--border-alpha);letter-spacing:-.2px}.status{display:inline-flex;align-items:center;gap:6px;padding:2px 9px 2px 8px;background:var(--surface-2);border-radius:999px}.status-dot{width:7px;height:7px;border-radius:50%;flex:none;background:var(--dot-open)}.status-dot.sd-open{background:var(--dot-open)}.status-dot.sd-pending{background:var(--dot-pending)}.status-dot.sd-resolved{background:var(--dot-resolved)}.status-dot.sd-closed{background:var(--dot-closed)}.status-label{font-size:12px;font-weight:500;color:var(--text-secondary)}.cat-tag{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:500;color:var(--text-secondary);background:var(--surface-2);border-radius:999px;padding:2px 9px 2px 7px;white-space:nowrap}.dot-sep{width:3px;height:3px;border-radius:50%;background:var(--border-strong);flex:none}.reason-badge{display:inline-flex;align-items:center;font-size:11.5px;font-weight:600;border-radius:999px;padding:3px 10px;background:var(--surface-2);color:var(--text-secondary);white-space:nowrap}.reason-badge.warn{background:var(--accent-faint);color:var(--accent-fg)}.reason-badge.info{background:var(--surface-2);color:var(--text-secondary)}.qc-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-sm);padding:12px 14px;margin:0 0 14px;align-self:stretch;display:flex;flex-direction:column;gap:10px}.qc-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.qc-source{font-size:12px;color:var(--text-muted)}.qc-pill{font-size:11.5px;font-weight:500;color:var(--text-secondary);background:var(--surface-2);border-radius:999px;padding:2px 9px}.qc-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:8px 16px}.qc-cell{display:flex;flex-direction:column;gap:2px;min-width:0}.qc-cell span{font-size:11px;color:var(--text-muted)}.qc-cell b{font-size:13.5px;font-weight:600;color:var(--text);overflow:hidden;text-overflow:ellipsis}.qc-type{font-style:normal;font-size:11px;font-weight:500;color:var(--text-muted);background:var(--surface-2);border-radius:999px;padding:1px 7px;margin-left:6px}.qc-foot{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.qc-link{display:inline-flex;align-items:center;gap:4px;font-size:12.5px;font-weight:600;color:var(--accent-fg);text-decoration:none;background:var(--accent-faint);border-radius:999px;padding:4px 11px}.qc-link:hover{background:var(--accent-tint);text-decoration:underline}.qc-id{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--border-strong);background:var(--surface-2);color:var(--text-muted);border-radius:999px;padding:3px 10px;font-size:11.5px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;transition:color .14s,border-color .14s}.qc-open{display:inline-flex;align-items:center;gap:4px;max-width:100%;min-width:0;color:var(--accent-fg);font-weight:600;text-decoration:none;vertical-align:bottom}.qc-open-text{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.qc-open svg{flex:none;opacity:.85}.qc-open:hover .qc-open-text{text-decoration:underline}.qc-open:focus-visible{outline:2px solid var(--accent-fg);outline-offset:2px;border-radius:3px}.pr-name-value .qc-open{display:inline}.pr-name-value .qc-open-text{white-space:normal;overflow:visible;overflow-wrap:anywhere}.qc-link-row{align-self:flex-start;margin-top:2px}@media (pointer: coarse){.qc-foot{gap:8px 10px}.qc-foot .qc-link,.qc-foot .qc-id{min-height:34px}.qc-open{padding:2px 0}.qc-open-text{white-space:normal;overflow:visible;overflow-wrap:anywhere}}@media (max-width: 720px){.qc-grid{grid-template-columns:1fr}}.qc-id:hover{color:var(--text);border-color:var(--border-hover)}.qc-id.copied{color:var(--accent-fg);border-color:var(--accent-fg)}.qc-related{border-top:1px solid var(--border);padding-top:8px;display:flex;flex-direction:column;gap:2px}.qc-related-head{display:flex;align-items:center;gap:7px;border:none;background:none;padding:3px 0;font-size:12.5px;font-weight:600;color:var(--accent-fg);text-align:left}.qc-related-head .chev{display:inline-flex;transition:transform .16s}.qc-related-head .chev.closed{transform:rotate(-90deg)}.qc-related-row{display:flex;align-items:center;gap:8px;border:none;background:none;text-align:left;padding:5px 7px;border-radius:var(--r-sm);font-size:12.5px;color:var(--text-secondary);width:100%;min-width:0;transition:background .14s}.qc-related-row:hover{background:var(--surface-2)}.qc-related-who{font-weight:600;color:var(--text);white-space:nowrap}.qc-related-subject{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.qc-related-when{color:var(--text-muted);white-space:nowrap;flex:none}.qc-related-more{font-size:11.5px;color:var(--text-muted);padding:4px 7px 0}.btn-primary{border:none;background:var(--accent);color:#fff;font-weight:600;font-size:14px;height:42px;border-radius:var(--r-md);transition:background .14s,transform .05s,box-shadow .14s;box-shadow:var(--shadow-xs)}.btn-primary:hover:not(:disabled){background:var(--accent-hover);box-shadow:var(--shadow-sm)}.btn-primary:active:not(:disabled){background:var(--accent-active);transform:translateY(1px)}.btn-primary:disabled{opacity:.5;cursor:default}.btn-ghost,.btn-outline{border:1px solid var(--border-strong);background:var(--surface);color:var(--text-secondary);font-weight:500;font-size:13px;border-radius:var(--r-md);display:inline-flex;align-items:center;gap:7px;justify-content:center;transition:background .14s,border-color .14s,color .14s,box-shadow .14s}.btn-ghost{padding:9px 12px}.btn-outline{height:34px;padding:0 13px}.btn-ghost:hover,.btn-outline:hover{background:var(--surface-2);color:var(--text);border-color:var(--border-hover);box-shadow:var(--shadow-xs)}.login-card{width:100%;max-width:400px;background:var(--surface);border:1px solid var(--border);border-radius:18px;box-shadow:var(--shadow-md);padding:34px 32px;display:flex;flex-direction:column;gap:16px}.login-wordmark{height:30px;align-self:center;margin-bottom:6px}.login-head{margin-bottom:4px}.login-head h1{margin:0;font-size:18px;font-weight:700;letter-spacing:-.3px}.login-head p{margin:3px 0 0;font-size:13px;color:var(--text-muted)}.login-card .btn-primary{margin-top:4px}.sso-btn{display:inline-flex;align-items:center;justify-content:center;text-decoration:none}.login-note{margin:2px 0 0;font-size:12.5px;line-height:1.45;color:var(--text-muted);text-align:center}.sso-pending{align-items:center;gap:14px;padding:44px 32px}.sso-pending p{margin:0;font-size:13px;color:var(--text-muted)}:root{--col-nav: 240px;--col-list: 372px;--col-rail: 312px}.console{display:grid;grid-template-columns:var(--col-nav) var(--col-list) minmax(0,1fr) var(--col-rail);height:100%;width:100%;background:var(--bg);overflow:hidden;transition:grid-template-columns .26s cubic-bezier(.4,0,.2,1)}.console.no-sidebar{grid-template-columns:64px var(--col-list) minmax(0,1fr) var(--col-rail)}.console.no-profile{grid-template-columns:var(--col-nav) var(--col-list) minmax(0,1fr) 0}.console.no-sidebar.no-profile{grid-template-columns:64px var(--col-list) minmax(0,1fr) 0}body.resizing .console{transition:none}body.resizing{cursor:col-resize;-webkit-user-select:none;user-select:none}.px-resizer{position:absolute;top:0;bottom:0;right:0;width:8px;z-index:6;cursor:col-resize;background:none;border:none;padding:0}.px-resizer:after{content:"";position:absolute;top:0;bottom:0;right:0;width:1px;background:var(--accent);opacity:0;transition:opacity .12s}.px-resizer:hover:after,.px-resizer.on:after{opacity:1}.px-resizer:focus-visible:after{opacity:1}.px-resizer:focus-visible{outline:2px solid var(--accent-ring);outline-offset:-2px}.px-resizer.locked{cursor:default}.px-resizer.locked:hover:after{opacity:0}.px-resizer.lead{right:auto;left:0}.px-resizer.lead:after{right:auto;left:0}.ticket-list>.px-resizer{right:-4px}.ticket-list>.px-resizer:after{right:4px}@media (prefers-reduced-motion: reduce){.console{transition:none}.px-resizer:after{transition:none}}@media (min-width: 1301px){.sidebar,.ticket-list,.profile-rail{position:relative}}@media (max-width: 1300px){.px-resizer{display:none}}@media (max-width: 1300px){.console,.console.no-profile{grid-template-columns:232px 344px minmax(0,1fr) 0}.console.no-sidebar,.console.no-sidebar.no-profile{grid-template-columns:64px 344px minmax(0,1fr) 0}.console .profile-rail{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);z-index:51;width:min(440px,92vw);max-height:86vh;border:1px solid var(--border);border-radius:var(--r-lg);background:var(--surface);box-shadow:var(--shadow-lg)}.console.no-profile .profile-rail{display:none}.console .pr-inner{width:100%;min-width:0;height:auto;max-height:86vh}.console .pr-dialog-head{display:flex}.drawer-scrim.scrim-profile{display:block;z-index:50;background:#0f0f146b;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}}@media (max-width: 1024px){.console,.console.no-profile,.console.no-sidebar,.console.no-sidebar.no-profile{grid-template-columns:minmax(272px,340px) minmax(0,1fr)}.console .sidebar{position:fixed;top:0;left:0;bottom:0;z-index:31;width:240px;box-shadow:var(--shadow-lg);transition:transform .26s cubic-bezier(.4,0,.2,1)}.console.no-sidebar .sidebar{transform:translate(-100%)}.drawer-scrim.scrim-sidebar{display:block}}.drawer-scrim{display:none;position:fixed;top:0;right:0;bottom:0;left:0;z-index:30;border:none;padding:0;background:#0f0f1457;animation:overlayIn .16s ease}.console>*{min-height:0;min-width:0}.panel-inner{height:100%}.sidebar{background:var(--bg-warm);border-right:1px solid var(--border);overflow:hidden}.sidebar-inner{width:100%;display:flex;flex-direction:column;padding:14px 12px 12px}.sb-brand{display:flex;align-items:center;justify-content:space-between;padding:2px 2px 4px 6px}.sb-collapse{width:30px;height:30px;border-radius:var(--r-sm);color:var(--text-muted)}.sb-search{display:flex;align-items:center;gap:8px;width:100%;height:32px;margin-top:8px;padding:0 8px 0 9px;border:1px solid var(--border);border-radius:var(--r-sm);background:var(--surface);color:var(--text-muted);font:inherit;font-size:13px;text-align:left;cursor:pointer;box-shadow:var(--shadow-xs);transition:border-color .12s,color .12s,background .12s}.sb-search:hover{border-color:var(--border-strong);color:var(--text-secondary)}.sb-search:focus-visible{outline:none;box-shadow:0 0 0 2px var(--accent-ring)}.sb-search-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sb-kbd{flex:none;padding:1px 5px;border:1px solid var(--border);border-bottom-width:2px;border-radius:5px;background:var(--surface-2);color:var(--text-muted);font:inherit;font-size:10.5px;font-weight:600;letter-spacing:.02em;line-height:1.4}:root[data-theme=dark] .sb-search{background:var(--surface-2)}:root[data-theme=dark] .sb-kbd{background:var(--surface-3, var(--surface-2));border-color:var(--border-strong)}.sb-logo-btn{display:inline-flex;border:none;background:transparent;padding:3px;border-radius:var(--r-sm);cursor:pointer;transition:opacity .12s,background .12s}.sb-logo-btn:hover{opacity:.8;background:var(--surface-2)}.sb-wordmark{height:23px;display:block}.sidebar-nav{display:flex;flex-direction:column;gap:1px;flex:1;min-height:0;margin-top:6px;padding:2px 0;overflow-y:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:var(--border-strong) transparent}.nav-item{position:relative;isolation:isolate;display:flex;align-items:center;gap:9px;width:100%;height:32px;padding:0 9px 0 8px;border-radius:var(--r-sm);color:var(--text-secondary);font-weight:500;font-size:13px;letter-spacing:-.01em;border:none;background:transparent;text-align:left;cursor:pointer;transition:background .12s,color .12s}.nav-destinations .nav-item{height:34px}.nav-item:focus-visible{outline:none;box-shadow:0 0 0 2px var(--accent-ring)}.nav-active-bg{position:absolute;top:0;right:0;bottom:0;left:0;z-index:-1;border-radius:var(--r-sm);background:var(--accent-faint)}.nav-label{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-glyph{display:inline-flex;align-items:center;justify-content:center;width:18px;flex:none;color:var(--row-hue, var(--text-muted))}.nav-glyph .status-dot{width:8px;height:8px}.nav-item:hover{background:var(--surface-2);color:var(--text)}.nav-item:hover .nav-glyph{color:var(--row-hue, var(--text-secondary))}.nav-item.active{color:var(--accent-fg);font-weight:600}.nav-item.active:hover{background:transparent}.nav-item.active .nav-glyph{color:var(--row-hue, var(--accent-fg))}.nav-count{font-size:11.5px;font-weight:500;color:var(--text-muted);font-variant-numeric:tabular-nums;transition:opacity .1s}.nav-item.active .nav-count{color:var(--accent-fg)}.sidebar-foot{display:flex;flex-direction:column;gap:10px;padding-top:10px;border-top:1px solid var(--border)}.agent-badge{display:flex;align-items:center;gap:10px;width:100%;padding:5px 6px;border:none;border-radius:var(--r-md);background:transparent;text-align:left;font:inherit;color:var(--text);cursor:pointer;transition:background .12s}.agent-badge:hover,.agent-badge[data-state=open]{background:var(--surface-2)}.agent-badge:focus-visible{outline:none;box-shadow:0 0 0 2px var(--accent-ring)}.agent-chev{display:inline-flex;flex:none;color:var(--text-muted)}.agent-badge:hover .agent-chev{color:var(--text-secondary)}.agent-meta{display:flex;flex-direction:column;min-width:0;flex:1}.agent-meta strong{font-size:13px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-meta span{font-size:12px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-list{border-right:1px solid var(--border);display:flex;flex-direction:column;min-width:0;background:var(--surface)}.list-head{padding:15px 16px 12px;border-bottom:1px solid var(--border);display:flex;flex-direction:column;gap:12px}.list-title-row{display:flex;align-items:center;justify-content:space-between}.list-title-row h2{margin:0;font-size:17px;font-weight:700;letter-spacing:-.3px}.list-title-row .muted{color:var(--text-muted);font-weight:500}.search{display:flex;align-items:center;gap:8px;padding:0 12px;height:38px;border:1px solid var(--border-input);border-radius:var(--r-md);color:var(--text-muted);background:var(--surface);transition:border-color .15s,box-shadow .15s}.search:focus-within{border-color:var(--accent-fg);box-shadow:0 0 0 3px var(--accent-ring)}.search input{border:none;outline:none;background:transparent;flex:1;font-size:13.5px;color:var(--text)}.search-clear{display:inline-flex;align-items:center;justify-content:center;flex:none;border:none;background:none;padding:0;color:var(--text-muted);opacity:.7;cursor:pointer;transition:opacity .12s,color .12s}.search-clear:hover{opacity:1;color:var(--text)}.list-scroll{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;padding:8px}.tk-row{width:100%;display:flex;gap:10px;padding:11px 11px 11px 8px;border:none;background:transparent;border-radius:var(--r-md);margin-bottom:2px;text-align:left;align-items:flex-start;position:relative;transition:background .12s,box-shadow .12s}.tk-row:hover{background:var(--surface-2)}.tk-row.active{background:var(--accent-faint);box-shadow:inset 0 0 0 1px var(--accent-faint)}.tk-row.active:before{content:"";position:absolute;left:0;top:11px;bottom:11px;width:3px;border-radius:3px;background:var(--accent)}.tk-row.urgent:not(.active):before{content:"";position:absolute;left:0;top:14px;bottom:14px;width:3px;border-radius:3px;background:var(--accent)}.tk-unread-dot{width:7px;height:7px;border-radius:50%;background:transparent;flex:none;margin-top:13px}.tk-unread-dot.on{background:var(--accent);box-shadow:0 0 0 3px var(--accent-faint)}.tk-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.tk-line1{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.tk-name{font-size:14px;font-weight:500;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tk-name.unread{font-weight:700}.tk-time{font-size:12px;color:var(--text-muted);flex:none}.tk-subject{display:block;font-size:13.5px;font-weight:500;color:var(--text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tk-subject.unread{color:var(--text);font-weight:600}.tk-last{display:block;font-size:12.5px;line-height:1.35;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tk-last-who{font-weight:600;color:var(--text-secondary);margin-right:4px}.tk-row.waiting .tk-last{color:var(--text-secondary)}.tk-meta{display:flex;align-items:center;gap:7px;margin-top:3px;flex-wrap:wrap}.tk-item{content-visibility:auto;contain-intrinsic-size:auto 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